HomeComplaintsPinnacle Casino - Player's winnings have been confiscated.

Pinnacle Casino - Player's winnings have been confiscated.

Amount: €900

Pinnacle Casino
Safety Index:High
Submitted: 03 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 7h 29m 30s

Case summary

15 hours ago

The player from Finland is facing issues with a casino where their winnings from a live casino game of blackjack were not transferred to their account. Despite weeks of communication with customer service, the issue remains unresolved.

Public
Public
2 days ago

Try to avoid this casino. I was gaming in their livecasino (provider Ezugi). Winnings was not tranferred to my account after blackjack hand was settled. After weeks emails with poor customer service they did not solve the case.

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Public
20 hours ago

Dear olzer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you accumulate your winnings with or without an active bonus?

Could you please share your game history?

Could you please share your communication with the casino regarding the winnings? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Public
Public
16 hours ago

Hi,


Bonus was not activated. I sent you email regarding the case.


Thx for the help

Casino Guru is examining the case

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