HomeComplaintsPin-Up Casino - The player's deposit was not credited.

Pin-Up Casino - The player's deposit was not credited.

Amount: 5,000 INR

Pin-Up Casino
Safety Index:Very high
Submitted: 17 Sep 2022 | Resolved : 03 Oct 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's deposit was not credited to his casino account for unknown reason. The complaint was resolved as the player's deposit got credited.

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2 years ago

My money has been deducted from my bank a.c and it's been 2 days now the money is not showing in my pin up a.c.

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2 years ago

Dear aliashfaq93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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2 years ago

Thsn you so much

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2 years ago

Dear aliashfaq93,

Could you please clarify what is your intention from now on as from your last post it is not entirely clear.

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2 years ago

Dear aliashfaq93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Thank you for your help, My money has been credited in the a.c

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2 years ago

Thank you aliashfaq93 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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