Pin-Up Casino - Player’s withdrawal has been delayed.

I've been trying to take my amount for 2 days and every time the casino cancels the withdrawal request... I've already talked several times in the chat, always the same conversation that will solve it and I didn't do anything the third attempt today, let's see if it's resolved...

Dear Fravr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes, but there they say that in up to 24 hours they will make the payment and nothing.. because it is a payment method pix

I kindly ask if you can contact them so they can pay me

Canceled once again it's already 3 times no send email to try to resolve the chats do not resolve

They sent an email from the casino to look for a chat, which I have already done several times ..a lot of neglect from the casino

They canceled another one already and the 4 times they canceled they don't answer emails chat the staff can't contact the casino total neglect

I want to thank casino that solved the problem thanks problem solved

Dear Fravr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru