Pin-Up Casino - Player’s withdrawal has been delayed.

I have done all my verifications, my withdrawal has been raised which shows it will be done in 48hrs but not done in a week instead, kindly do something i need my money back! If anyone can help, all agents say money department is with someone else kindly wait , kindly wait,now i cajt wait anymore

Dear pathakrudram,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, pathakrudram. Please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear pathakrudram,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

I got my first withdrawal thank you guys

pathakrudram, could you please clarify how much money you received? Have you received the full dispute value? Or has the casino only processed part of your winnings so far?

Dear pathakrudram,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I got all my winnings thanku and pls close this case,thanku very much casino guru

Awesome news, pathakrudram. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.