HomeComplaintsPin-Up Casino - Player received free spins, but important information was missing.

Pin-Up Casino - Player received free spins, but important information was missing.

Amount: 1,000 руб

Pin-Up Casino
Safety Index:Very high
Submitted: 04 Oct 2019 | Case closed : 25 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player played with a first deposit bonus that included free spins. On the next day he received the second batch of spins, but the information about allowed games was missing. The player tried to contact support, but the chat didn’t work. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Free spins in packs of several days go on as a bonus for the first depot, on the second day, they are active on the site but it’s not clear in which slot, support is drizzling ... it’s too early, but the slot still doesn’t speak. In general, they have the habit of not responding. Wrote, threw off the screen and silence, until a new chat started, but there it’s the same ... I don’t advise playing

Automatic translation:
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4 years ago

Dear Andrei,

Thank you for contacting Casino Guru and letting us help you with your issue. The information about allowed games should always be enclosed. Have you tried to contact the casino via email? 

 

Best regards,

Peter

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4 years ago

Dear Andrei,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Best regards,

Peter

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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