The player from Brazil had encountered difficulties withdrawing her winnings of 50 reais from an online casino and had expressed dissatisfaction with the casino's unresponsive customer support. The casino had responded, attributing the withdrawal issue to payment provider instability, and confirmed that the withdrawal had been processed and transferred to the player's account within 48 hours. Despite the extension of the deadline by the Complaints Team, the player did not respond, which prevented further investigation. As a result, the complaint was rejected.
The player from Brazil had encountered difficulties withdrawing her winnings of 50 reais from an online casino and had expressed dissatisfaction with the casino's unresponsive customer support. The casino had responded, attributing the withdrawal issue to payment provider instability, and confirmed that the withdrawal had been processed and transferred to the player's account within 48 hours. Despite the extension of the deadline by the Complaints Team, the player did not respond, which prevented further investigation. As a result, the complaint was rejected.
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