HomeComplaintsPikebit Casino - Player struggles with withdrawing winnings.

Pikebit Casino - Player struggles with withdrawing winnings.

Amount: 50 R$

Pikebit Casino
Safety Index:Below average
Submitted: 01 May 2024 | Case closed : 16 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Brazil had encountered difficulties withdrawing her winnings of 50 reais from an online casino and had expressed dissatisfaction with the casino's unresponsive customer support. The casino had responded, attributing the withdrawal issue to payment provider instability, and confirmed that the withdrawal had been processed and transferred to the player's account within 48 hours. Despite the extension of the deadline by the Complaints Team, the player did not respond, which prevented further investigation. As a result, the complaint was rejected.

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6 months ago
Translation

I made the deposit without accepting any bonuses and I haven't received it yet. I tried to contact their support, but it doesn't work and they do not respond via WhatsApp as well. There is simply no communication and I think they are not going to payout my prize which is of 50 reais. I'm very upset.


Automatic translation:
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6 months ago

Dear mariadosacolao,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Did you pass the KYC verification?
  • Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
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6 months ago

dear Maria,

we did have some problems with withdrawal process because of payment provider instability, but you withdraw was processed and transferred to your account yesterday. In fact it took less than 48 hours. Please check and confirm here please

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6 months ago

Dear mariadosacolao,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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