Piggy Bang Casino - Player's struggling with KYC verification.

Been trying to withdraw my $, they ask for my bank statement and my ID, I’ve sent them the info they asked for in jpeg, PDF files and also photos sent from my phone, all have been rejected as "it does not pass our verification process" I tried contacting them threw chat but chat can only see what I have tried to upload on the site, there is no phone number to contact anyone about this issue, all info has been rejected, I used the same info on an affiliate site and they passed,

Dear Carman,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would move forward. Did the casino specify what was exactly the problem with the previously sent documents? Did you resend them all the documents which they required in the e-mail sent by the casino? If you have any other relevant proof please send it to nikolas.b@casino.guru. Thank you in advance for your answer.

Best regards,

Nick

They just keep responding with the same response, I can provide you with thoes other emails aswell but there all the same, I tried sending the information in PDF forms, tried sending them as pictures. And with every reply i just get the same email back, I’ve tried asking what I’m doing wrong and they either won’t reply or they just send that, which seems to be an automated response. I can provide you the info there asking. But I’m not sure if the public sees it so I’d rather not

Dear Carmanwelner,

Thank you for your e-mail. I've checked them and I wasn't able to open the "ATT" documents. Did you send them your ID in any other format? I think the easiest way would be to take a picture with your phone and instantly send them from it by mail or upload on the site. If they don't accept PDF formats I don't see any other solution. Is there anything else the casino required? Please try to send them your documents all over again in different formats and let us know the outcome. If you will still experience the same problem we will try to contact the casino.

Best regards,

Nick

Dear Carmanwelner,

We haven't receive any answer from you. Please note, if you will fail to respond to us within next 7 days, your complaint will be rejected.

Best regards.

We are now rejecting the complaint as the player did not respond to us.