The player from Germany has deposited money into his account, but it seems he cannot use his funds. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Piggy Bang Casino - Player’s experiencing problems with deposit.
Black points: 60
Amount: €25
Piggy Bang Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello I deposited 30 euros via Trustly on November 23rd and since I don't speak English, Trustly has debited 25 euros from my account and in my player profile in PiggyBang Casino the deposit is pending. Emailed PiggyBang Finance Department 1 week ago and received no response.
Automatic translation:
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3 years ago
Dear Tim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am very sorry, but I am not completely sure what the issue is. Would you be so kind and provide more information? Did you make a deposit, but it hasn’t been credited to your casino account? Or it was credited, but you aren't able to play with it? Could you please post here a screenshot of the pending deposit?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Thank you very much Timandre47 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi Tim,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Piggy Bang Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
I wrote to them 1 week ago and the day before yesterday too and sent photos but no response from PiggyBang Casino. And the casino closes on December 31st
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3 years ago
Translation
I just checked my player profile to see if something was refunded and see the deposit status that the deposit has been canceled. But have not received a refund on my bank account until now. Hopefully they'll answer.
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3 years ago
Hi Tim, thanks for the update.
We would like to ask Piggy Bang Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Translation
What they wrote is not true, first the deposit status in my player profile was pending and then canceled. In good German, they don't want to reimburse me for that, they are fraudsters for me
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3 years ago
Hi Tim,
I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.
Best regards,
Peter
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