PGGoogle Casino - Player's withdrawal is repeatedly delayed.

I registered on the platform WWW.PGGOOGLE.COM and deposited 25.00 reais on 02/07/2023. I received a bonus of 2.50 reais with a requirement, but I made winnings that multiplied to 450.00 reais. I met all the requirements by betting and when I was eligible to withdraw, I withdrew 450.00 reais on the same day, 02/07/2023. However, the money disappeared from my game account and has not appeared in my bank account. I checked the withdrawal transactions on the platform and it shows 450.00 reais are pending approval. I contacted the platform and the representative informed me that there was an error with my CPF. They told me to wait until 20/07/2023, saying the bank would return the money to my game account so I could try to withdraw it again. Today is the 28/07/2023 and they have yet to return the money. On 20/07/2023, I tried to contact the platform but no one is responding to me anymore. I message the platform's support every day but no one responds. I am asking for your help. I am poor and I fight every day to make ends meet. I work hard to achieve anything and the only spare money I sometimes have, I deposit in the platform to try and make larger gains to pay my overdue bills. Please help me resolve this issue. I really need this money as it is what remained from my payment. Thank you so much 🙌🙏

Hello Roger01,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PGGoogle Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What payment method did you use to withdraw from the casino? When was the last time you spoke to the casino and what was it about?

Please note that such transaction may take up to 14 days and if the issue was on your payment provider side, you should definitely contact them and not the casino.

Looking forward to your answer.

Regards,

Nick

Hello, my account was verified yes, everything is fine, the withdrawal method was via Pix in my CPF, the last time I had contact with them was on 07/03/2023 later they didn't respond anymore, before that I had already deposited and withdrawn from my account, the other transactions worked, only this amount of 450.00 reais did not work

Any position on my case?

Hello Roger01,

Based on the live chat communication between you and the casino the issues occurred on your payment provider side. Did you try to contact them regarding the payment? If the money got rejected by it, it will definitely take a while until it arrives back to the casino.

Hello, they said that the bank would return the amount because then it may have to do with the payment provider on the platform, and it will be a month since this happened and it has not been resolved, I don't know what to do

Hello how are you ? Hi, the PGgoogle.com platform still hasn't returned the 450.00 reais yet they don't even respond

Hello Roger01,

As I mentioned in my last post, you will have to contact the payment provider and find the payment by reference number. Did you contact them since?

Dear Roger01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.