The player from Germany claims that he didn't receive the advertised bonus and free spins. The casino can decide if the player is eligible to receive the bonus or not, therefore we don't see a valid reason for punishing the casino.
Pelaa Casino - Player’s free spins haven't been credited.
Amount: €40
Pelaa Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Pelaa Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I registered with Pelaa and then I booked € 20 into my account. The only money left in my gaming account The bonus of 200% and my free spins have vanished into thin air The subsequent chat didn't work either, on the contrary, I had to get stupid
Automatic translation:
Public
Public
4 years ago
Dear Buttenheim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order for me to be able to help you with this case, could you please be more specific? This complaint is almost the same as your second one and we need more details to understand your problem:
https://casino.guru/lapalingo-casino-player-s-funds-have-disappeared-from
Are those missing free spins the only problem here? I hope, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
4 years ago
Translation
No I want the money that was promised to me when I made my first deposit. Of course I also want the free spins. It cannot be accepted. I am a pensioner and I don't have much money. If it weren't for the corona giant, I would never have gone to an internet casino, but I would have been in my casino.
Edited
Automatic translation:
Public
Public
4 years ago
Buttenheim, I understand your situation, but please be informed, that the bonus is something that the casino gives out for free - as a gift. The casino has the full right to decide whether you are eligible for receiving it or not.
If you are new to online gambling, I would recommend you to check out some of our articles. You can find a lot of useful information there that could help you to avoid negative situations:
https://casino.guru/how-to-choose-an-online-casino
https://casino.guru/casino-bonuses
Unfortunately, if this is the only problem you have, we will be forced to close this complaint.
Public
Public
4 years ago
Translation
This is a huge scam if the casino can reject the bonus despite your advertising
Edited
Automatic translation:
Public
Public
4 years ago
This is not a scam, as I've already mentioned, a bonus is a free gift from the casino, and the casino can decide whether you are eligible to receive it or not.
I am sorry, but I cannot help you more under these circumstances. We are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
