Endri is one of our precious casino analysts and complaint specialists, making sure that our data about online casinos are up to date and none remains off our database. Endri is a positive-minded and proactive individual with excellent administrative, managing, learning, and communication skills. He...
Endri is one of our precious casino analysts and complaint specialists, making sure that our data about online casinos are up to date and none remains off our database. Endri is a positive-minded and proactive individual with excellent administrative, managing, learning, and communication skills. He...
Live chat is available 24/7, but not for all languages
Withdrawal fees
Not all payment methods are available for all countries
Games
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 9
Not Available: 6
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Transaction limits
Withdrawal limits
$22,000
per month
$5,500
per week
Win limits
Unknown
Language options
Website
Available in
5 languages
EnglishGermanFinnishNorwegianSwedish
All languages (5)
English
German
Finnish
Norwegian
Swedish
Live chat
Available in
5 languages
EnglishGermanFinnishNorwegianSwedish
All languages (5)
English
German
Finnish
Norwegian
Swedish
Customer support:
Available in
5 languages
EnglishGermanFinnishNorwegianSwedish
All languages (5)
English
German
Finnish
Norwegian
Swedish
Pelaa Casino Review
We put Pelaa Casino under the microscope as part of this review. Our team of experts used our casino review process to look at both its strengths and the areas where it could improve. To check how safe this casino really is, our team looked at its Terms and Conditions, licenses, player complaints, support, and limits. This helped them decide if it is safe and fair, a scam, or somewhere in between.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Pelaa Casino has an Above average Safety Index that sits at 7.2, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Read our Pelaa Casino review to discover more about this casino and decide whether it is a suitable option for you.
Safety Index – Pelaa Casino fairness and safety
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Pelaa Casino, we meticulously evaluated and analyzed the Terms and Conditions of Pelaa Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Pelaa Casino is a big online casino based on our estimates or collected information. It has an average amount of restrained payouts in complaints from players, when we take its size into account. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
Based on our findings, no important casino blacklists feature Pelaa Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, Pelaa Casino has landed an Above average Safety Index of 7.2. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Note: Pelaa Casino is linked to 22 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Pelaa Casino. They resulted in a lower Safety Index than this casino would have without related casinos.
Terms and Conditions of Pelaa Casino
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Pelaa Casino during our review.
Player complaints regarding Pelaa Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 1 complaints directly about this casino in our database, as well as 27 complaints about other casinos related to it. Because of these complaints, we've given this casino 7,632 black points in total, out of which 7,632 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Pelaa Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
However, the User satisfaction score is only calculated once a casino has 5 or more reviews. Since we have only collected a review from one player, Pelaa Casino does not have a User satisfaction score yet. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Licenses and company information
Pelaa Casino is owned by Genesis Global Ltd., and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.
Pelaa Casino was licensed by regulatory authorities in these specific countries or geographic areas: Sweden (Spelinspektionen), United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).
Payment options, withdrawal limits and win limits
Pelaa Casino supports 29 deposit methods. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, INSTADEBIT, PayPal, Euteller, Trustly Pay, Diners Club, Maestro, Neosurf, American Express, AstroPay, idebit, Bank transfer, ApplePay, Boku, Interac, Ecobanq, MiFinity, Google Pay, Pay N Play, RuPay, eZeeWallet, Paytm, Klarna, Jeton.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 5,500 per week
No win limit
EUR 22,000 per month
USD 5,500 per week
USD 22,000 per month
Unlimited in GBP
SEK 100,000 per day
SEK 250,000 per week
SEK 500,000 per month
NOK 55,000 per week
NOK 220,000 per month
CAD 5,500 per week
CAD 22,000 per month
INR 440,000 per week
INR 1,760,000 per month
ZAR 82,500 per week
ZAR 330,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at Pelaa Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
German
Finnish
Swedish
Norwegian
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Pelaa Casino, your account, withdrawals, or anything else. According to our tests and collected information, Pelaa Casino has a good customer support.
Casino games and slots available at Pelaa Casino
Players can enjoy these types of casino games at Pelaa Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Craps and dice, Scratch cards, Other card games, Other games.
Casino games supplied by 14 game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, iSoftBet, Push Gaming, Wazdan, Skywind Group, Gamomat.
Pelaa Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 12 bonuses from Pelaa Casino:
100% up to £100 and 150 extra spins
100% up to C$200 and 150 extra spins
100% up to $100 and 150 extra spins
30 EXTRA SPINS on Gonzo's Quest
50% up to $300
25% up to $300
25% up to $300
100% up to 10,000 INR and 20 extra spins
50% up to 10,000 INR
25% up to 5,000 INR
150 EXTRA SPINS on Gonzo's Quest
25% up to 5,000 INR
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
Genesis Global Ltd.
Established
2018
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pelaa Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
User reviews
User reviews of Pelaa Casino
This is a place to share experience with Pelaa Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
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