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Pelaa Casino Review

Casino closed

Pelaa Casino has been closed and no longer operates.

Browse recommended casinos
Genesis Global Ltd.
2018
> $5,000,000
OverviewUser reviews2Safety Index explainedDiscussion10

Casino closed

Pelaa Casino has been closed and no longer operates.

Browse recommended casinos
Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
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Pelaa Casino Review

Pelaa Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Pelaa Casino has an Above average Safety Index that sits at 6.9, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Read our Pelaa Casino review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index – Pelaa Casino fairness and safety

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Pelaa Casino, we meticulously evaluated and analyzed the Terms and Conditions of Pelaa Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.

Based upon our estimates and collected information, we consider Pelaa Casino a very big online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

Based on our findings, no important casino blacklists feature Pelaa Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All in all, when combined with other factors that come into play in our review, Pelaa Casino has landed an Above average Safety Index of 6.9. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.

Note: Pelaa Casino is linked to 25 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Pelaa Casino. They resulted in a lower Safety Index than this casino would have without related casinos.

Terms and Conditions of Pelaa Casino

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Pelaa Casino to be somewhat unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Pelaa Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 1 complaints directly about this casino in our database, as well as 38 complaints about other casinos related to it. Because of these complaints, we've given this casino 12,876 black points in total, out of which 12,876 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Pelaa Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 2 players, Pelaa Casino does not have a User satisfaction score yet. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Licenses and company information

Pelaa Casino is owned by Genesis Global Limited, and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.

Pelaa Casino was licensed by regulatory authorities in these specific countries or geographic areas: Sweden (Spelinspektionen), United Kingdom (United Kingdom Gambling Commission), Malta (Malta Gaming Authority).

Payment options, withdrawal limits and win limits

Pelaa Casino supports 31 deposit methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Sofort Banking, Giropay, InstaDebit, PayPal, EuTeller, Trustly, Diners Club, Maestro, Neosurf, American Express, AstroPay, iDebit, Transferencia bancaria local, Easy EFT, Boku, Interac, ApplePay, Ecobanq, MiFinity, Google Pay, Pay N Play, RuPay, eZeeWallet, Paytm, Jeton.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
EUR 5,500 per week No win limit
EUR 22,000 per month
USD 5,500 per week
USD 22,000 per month
Unlimited in GBP
SEK 100,000 per day
SEK 250,000 per week
SEK 500,000 per month
NOK 55,000 per week
NOK 220,000 per month
CAD 5,500 per week
CAD 22,000 per month
INR 440,000 per week
INR 1,760,000 per month
ZAR 82,500 per week
ZAR 330,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at Pelaa Casino can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes
Finnish Yes Yes Yes
Swedish Yes Yes Yes
Norwegian Yes Yes Yes

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Pelaa Casino, your account, withdrawals, or anything else. According to our tests and collected information, Pelaa Casino has a good customer support.

Casino games and slots available at Pelaa Casino

Players can enjoy these types of casino games at Pelaa Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games.

Casino games supplied by 14 game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, iSoftBet, Push Gaming, Wazdan, Skywind Group, Gamomat.

Bonuses and codes offered by Pelaa Casino

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 12 bonuses from Pelaa Casino, which are listed in the 'Bonuses' section of this review.

Note: Take a look at our designated Pelaa Casino bonuses page for more details about this casino's bonus offers.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
No crash games

Language options

English website
All languages (5)
English customer support
All languages (5)
English live chat
All languages (5)

Game providers
Show all (14)

  • NetEnt
  • Pragmatic Play
  • Apricot (Microgaming)
  • Big Time Gaming
  • Yggdrasil Gaming
  • Quickspin
  • Push Gaming
  • Evolution Gaming

Positives

  • Wide variety of live dealer games
  • Above average withdrawal limit
  • Simple and clean website design

Negatives

  • Live chat is available 24/7, but not for all languages
  • Withdrawal fees
  • Not all payment methods are available for all countries

Interesting facts

  • Small casino popular in Europe
Author & Guarantor: Endri Kaleshi Last updated: 11 Mar 2023 Anything incorrect or missing? Let me know
Casino Bonuses

Pelaa Casino bonuses

Browse all bonuses offered by Pelaa Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (2)

User reviews of Pelaa Casino

This is a place to share experience with Pelaa Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough reviews

Rated by 2 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 2 years ago
I would give this casino zero stars if I could.

They ignored my request to not be able to make an account because of a gambling problem.

They let me deposit thousands and thousands of euros.

Denied me of a refund and are behaving poorly.

Avoid. Avoid. Avoid.
  • Game selection
  • Customer support is poor
  • Rude management
  • They do not take responsible gaming seriously
Safety Index explained

Safety Index of Pelaa Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pelaa Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
  • This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).

Complaints about Pelaa Casino and related casinos (211)

211All0Opened34Not solved82Solved95Rejected

Complaints directly about Pelaa Casino

Complaints about related Vegas Hero Casino (4)

Resolved Our verdict

Case closed

Disputed amount: Can$2,600
Vegas Hero Casino
Safety Index:Above average
Submitted: 21 Apr 2022
Resolved Our verdict

Case closed

Disputed amount: €291.25
Vegas Hero Casino
Safety Index:Above average
Submitted: 06 Apr 2022

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Discussion

Pelaa Casino Discussion

Discuss anything related to Pelaa Casino with other players, share your opinion, or get answers to your questions.

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Payment methods

Pelaa Casino payment methods

Not available in your country
  • Pay N Play
  • Currencies
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