PeerGame Casino - Player's funds disappear during wallet transfer.

So, whenever you want to play blackjack or any of the slots on the site you need to "deposit" from your ingame funds into a another separate ingame wallet which is more or less instant, same thing when you want to cashout/withdraw it is also instant. Until some weeks ago everything was fine, until one day I was depositing some amount and it just disappeared, could not cash out or play with it at all. I can not even remember the sum since it is essentially just transfering funds from a to b. Sent email about this right away but have not gotten a reply, this was 29th of June. Since this casino does not require KYC and you can just play from your crypto wallet right away, I forgot today that I had this problem and deposited another whatever it was and it disappeared just like before.

Not sure whether this is a deposit or withdrawal problem, regardless my money just disappears and support wont even reply to my emails.

Hello paradoxofbliss,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Peer Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how much was your last deposit? How many times did you deposit in total? Do I understand it correctly that the payment always go from your personal wallet to one of the casino's wallet to play the games or you need to deposit into the casino first and then send it to each wallet separately? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear paradoxofbliss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have replied now to my email, pending resolution. I will update when and if solved, thank you.

Could you please advise how much was your last deposit?

There are no deposits on this site, other than when you want to play 3rd party slots and/or their own blackjack on the site. That being said, it's with the 3rd party/bj function I am having a problem with. When it works as intended, the deposit is literally done in less than a second and same with withdrawals, it's fully automated and doesn't require and confirmations or such.

How many times did you deposit in total?

I would have to calculate and sort through millions of transactions, as I would essentially need to go through my wallet(s) transaction by hand. But I have wagered as of today a total of 1113.2588 bitcoin on the site. Been playing there for about 3-4 years.

Do I understand it correctly that the payment always go from your personal wallet to one of the casino's wallet to play the games or you need to deposit into the casino first and then send it to each wallet separately?

Let's say I want to play dice on the site and I make a bet of 1 bitcoin on whatever result, as soon as press the huge "bet" button that bitcoin is transacted from my wallet to their wallets, if I win something, they in return will transact that win to my wallet instantly. But as I described briefly earlier, if you want to play blackjack for example, then you need to "deposit". Let's say I want to play BJ, i deposit 1 bitcoin on the site. Then it will show I got 1 bitcoin in my wallet when I'm at the BJ table and thus I can only lose a maximum of 1 bitcoin unless I deposit more. I can also withdraw said bitcoin whenever I want. This is what is not working for me anymore, so if I deposit 1 bitcoin on their site since I want to play BJ, it will transact that bitcoin to their wallets and obviously remove that bitcoin from my wallet as well, but nothing will show up in my "BJ wallet" on the site. This is obviously some kind of database bug or whatever on their site, it's clear the funds are still in their wallets but for whatever reason it doesn't show up on the site anymore. I've also tried on my phone and different browsers etc just to make sure it's not just some javascript/html/css glitch.

When was the last time you spoke to the casino and what was it about?

On Thu, 29 Jun I sent them a email to their support email address (contact at peergame.com)which I got from their site. In this email I told them about this problem I had now which I never had before and asked to them help me with it. They should have everything in their own logs and since my total wager at the site is 1113.2588 bitcoins I thought the support would care more than this. Since sending that email, I have tried contacting them through their own chat system on their site as well and I just now realized that when I told in my last message here that "They have replied now to my email, pending resolution. I will update when and if solved, thank you." It was actually their chat replying to one of my enquiries several weeks if not months after I had actually asked them. See attached image below:

Regardless, I replied directly to the email as they advised as seen on the image above. Have not heard anything from them since, I replied to the above a few days after receiving it.

Hello paradoxofbliss and thank you for the clarification. Would it be possible to forward some kind of deposit history from your wallet and the history of your casino wallet so it will be clearly visible which transactions didn't go through?

Hello paradoxofbliss and thank you for the clarification. Would it be possible to forward some kind of deposit history from your wallet and the history of your casino wallet so it will be clearly visible which transactions didn't go through?

I am afraid it is literally not possible with the tools I possess, I am using the handcash wallet(handcash.io) and despite me searching everywhere on their site and inside their I did not find any transaction statement/report/history download function. So I would have to basically go through millions of transactions at a rate of 20 per second (what the ui of the app allows). So I would say that is not feasible. Some good news as well, even though I do not care anymore really, not worth anyone's time at this rate but I got contact with a human through their chat and they wrote "We’ll check your history and status first thing in the morning." Don't know when it's morning where they are but I'd estimate in less than 24 hours.

Been 17 hours now, still haven't heard from them. Will update again later, probably just give up afterwards if I don't hear anything from them.

Hello paradoxofbliss

Could you please advise if the casino did get back to you with any kind of update regarding your case?

Dear paradoxofbliss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.