The player from Brazil claims Pedalada10 blocked and confiscated the player's balance after a 20-day delay for a withdrawal. The player insists the account is verified and accuses the online casino of fraudulent behaviors in Brazil, reporting that the casino denied payment to several players. The complaint was rejected as it was sports betting related.
Pedalada10 Casino - Player's withdrawal delayed and account blocked.
Amount: 6,200 R$
Pedalada10 Casino
Safety Index:Below averageSafety Index
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5.0
Pedalada10 Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
This Pedalada10 bookmaker, after a delay of more than 20 days to pay a withdrawal, and some complaints about it, decided to block and confiscate the player's balance, so as not to pay.
100% pre-verified account, player only account. On 06/19/23, the house decided to hit several players with late withdrawals, but according to them they were paid, which was a lie. When contacting the house, they use the generic terms of CTRL-C and CTRL-V, but the reality is that this house is only operating with the intention of committing fraud in Brazil.
I never had problems with a bookmaker, as I always provide all my documents on a regular basis, this place in particular has been causing numerous inconveniences. Below are the various attachments. I've even challenged them to a video call to resolve the issue, but they're scared.
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1 year ago
Hello dillonbleu,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pedalada10 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
My account was verified on 03/15/2023, 100%, identity, address, bank statement and deposit slip. My activity was in sports betting and a little in casino. In the casino I lost 500 R$, in sports betting, I got some gains in the pre-game, betting on games like the draw in the Schalke x Dortmund game, Botafogo beating Fluminense, Nuggets beating the Heat, among others of the same standard. Earnings with real money. The problems with withdrawals in this house started early, improving momentarily, until a withdrawal was requested on the day 750R$, where after 20 days with the house lying, stating that I had already paid without ever having paid, I even had the initiative to show the my statement proving that I have not received anything. Until 06/16/23 my account was blocked and a balance of 6,200 was stolen. I've always had a friendly relationship with bookmakers, respecting the rules, playing recreationally, what happened was total disrespect.
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1 year ago
Hello dillonbleu,
Please forward the withdrawal request from the casino together with any kind of communication between you and the casino to nikolas.b@casino.guru.
I would also like to point out that we do not deal with sport related issues so if the delayed payment or the closed account is related to this activity, we won't be able to proceed in the complaint as we are not qualified for sports betting related cases.
Regards,
Nick
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1 year ago
As I mentioned earlier, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting (based on the communication between you and the casino). I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
