The player from Brazil had his account blocked due to an alleged breach of the Terms. Since the complaint is related to sports betting, we had to reject it.
Pedalada10 Casino - Player’s verified account has been blocked.
Amount: 1,500 R$
Pedalada10 Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
Pedalada10 Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The bookmaker blocked my account access and did not return my balance of R$ 1,500.00. My account is 100% verified, and even so the house claims attitudes that do not match my bets.
After two e-mails, the house does not return to me anymore.
At no point did I violate the house rules, my bets were all normal.
Automatic translation:
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1 year ago
Dear brunorpalermo,
Tank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.
Could you please specify what types of games have you played? Was it slots, live casino games, or sports betting?
Have you made any successful withdrawals from this casino in the past?
Could you please forward any relevant communication between you and the casino to veronika.l@casino.guru?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
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1 year ago
Translation
I played games in sports betting. I always made single bets, like for example, team X will win.
I never violated the house rules, they are bets like anyone else.
I already made some withdrawals yes, and so far everything was fine. My account is 100% verified.
I will forward some information to the mentioned email.
Automatic translation:
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1 year ago
Thank you for the information. Unfortunately, we don't have a branch dealing with sports betting yet, but I can suggest three websites that do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue. Please understand, we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons. Therefore, your complaint will now be rejected.
I’m truly sorry we couldn’t be of more help.
Thank you for your understanding.
Best regards,
Veronika
