Oh... I am sorry there is another delay. I sincerely believed that it will finally be processed this time.
Anyway, as I mentioned above, since there has been no progress at all for a very long time, I cannot keep the complaint open anymore, and I am forced to close it as ‘unresolved’ for now, which will influence the casino’s rating in a negative way until the issue is resolved.
After I saw your screenshot, I would like to advise you to not give up. To be honest, I had a case with some of the sister casinos of Pedalada10, and it was similar. The withdrawal took a few months until it was completely processed (counting only time from submitting a complaint). For some unknown reason and/or for some players, it is taking forever in these casinos to withdraw winnings. However, I would say you should only stay patient and positive. I believe that the payment will come, and it is only a matter of time. Then, once it is credited to your payment method, please, let me know about it by reopening the complaint or by email, and I will update the complaint status and outcome accordingly.
In the meantime, there is one more option on how you can try to speed up the process - the casino has one of the better gaming licenses (MGA), so you could try to contact the regulator and/or submit a complaint directly to them. You can find more about their complaint process HERE.
In case of any questions or updates/progress, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime, but clear information about the withdrawal will be needed.
Best regards,
Branislav, Casino.Guru
Oh... I am sorry there is another delay. I sincerely believed that it will finally be processed this time.
Anyway, as I mentioned above, since there has been no progress at all for a very long time, I cannot keep the complaint open anymore, and I am forced to close it as ‘unresolved’ for now, which will influence the casino’s rating in a negative way until the issue is resolved.
After I saw your screenshot, I would like to advise you to not give up. To be honest, I had a case with some of the sister casinos of Pedalada10, and it was similar. The withdrawal took a few months until it was completely processed (counting only time from submitting a complaint). For some unknown reason and/or for some players, it is taking forever in these casinos to withdraw winnings. However, I would say you should only stay patient and positive. I believe that the payment will come, and it is only a matter of time. Then, once it is credited to your payment method, please, let me know about it by reopening the complaint or by email, and I will update the complaint status and outcome accordingly.
In the meantime, there is one more option on how you can try to speed up the process - the casino has one of the better gaming licenses (MGA), so you could try to contact the regulator and/or submit a complaint directly to them. You can find more about their complaint process HERE.
In case of any questions or updates/progress, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime, but clear information about the withdrawal will be needed.
Best regards,
Branislav, Casino.Guru