The player from Sweden has been waiting for his winnings for two years. The complaint was rejected because the player didn't respond to our messages and questions.
Payoutz Casino - Player’s withdrawal has been delayed.
Amount: €250
Payoutz Casino
Safety Index:Above averageSafety Index
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7.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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2 years ago
Translation
Have been waiting over 2 years to get my money, I have sent documents on what they want, but only get the same answer every time I question what is happening with my case,
I get the answer that it is another department that handles the case and that I should receive an email as soon as they hear something.. But it shouldn't take 2 years for them to look up a case.
I also want to add that I have received payments to my account both before and after they demanded documents, but there is a payment to me of €250 missing.
Am so annoyed and angry at their way of handling and responding to this when I contact them, have also just closed the chat when I was sitting in a conversation with them.
As soon as I receive my money, I will close the account and will NEVER AGAIN deposit a penny there and play for, and definitely not recommend this site to anyone.
The casino is called Payoutz Casino
Automatic translation:
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2 years ago
Dear abelfrage76,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you received your last successful withdrawal? When exactly did you request this one?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello
I received my last successful withdrawal on December 11, and I made the request on the same day, it only took 30 minutes before I had the money in the account, the amount was then €200.
The two withdrawals I made on December 5th of €250 each have only one entered my account, after I had to submit documents on December 8th
Automatic translation:
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1 year ago
Thank you very much for your reply, abelfrage76. Could you please advise what is the current status of this withdrawal request? Is it marked as pending or processed in your account?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
