The player from Spain had a withdrawal of 900 euros pending since February 6, 2025, and despite the successful processing of subsequent withdrawals, the original amount remained unreceived after two weeks. Live chat support assured him that a report had been sent, but progress felt delayed. The Complaints Team attempted to gather necessary information from him to proceed with the case; however, he did not respond to repeated inquiries. As a result, the complaint was rejected due to lack of communication.