Dear urijzvazdovskij,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
Could you please specify the casino website and the specific bonus you redeemed? Has the casino asked your date of birth, or your age either on registration or in the casino profile?
Do I understand correctly you are underaged? Please confirm you are at or above the age of 18. Post the information in the complaint thread.
I'll await your response. Thank you for your understanding.
Best regards,
Tomas
Dear urijzvazdovskij,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
Could you please specify the casino website and the specific bonus you redeemed? Has the casino asked your date of birth, or your age either on registration or in the casino profile?
Do I understand correctly you are underaged? Please confirm you are at or above the age of 18. Post the information in the complaint thread.
I'll await your response. Thank you for your understanding.
Best regards,
Tomas