The player from India submitted a withdrawal request of 9000 INR but has not received the funds. Despite showing a bank statement to the casino, they claim the withdrawal has been processed.
I sent a withdrawal request of 9000 INR to this website but till now I have not received my amount and the website is saying that we have given you withdrawal, I even showed my bank statement but still the website is not showing.
Dear 1029679401,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Thank you in advance for your reply.
Best regards,
Kristina
I made a withdrawal on 12th November at 19:18 but the money has not been credited to my account.
And before this I had already made a withdrawal once and that money had come.
Thank you for your reply, 1029679401. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.