PariPesa Casino - Player’s winnings haven’t been received yet.

Hello, I made a withdrawal of 120 euros on the 23rd, and I still haven't received anything. I speak to the chat representatives and they tell me to send an email, claiming they know nothing. I think their responses might even be automated. I keep sending emails, but I get no response. I have no information about my money since they neither respond nor update me on what exactly is going on. I need your help, thank you.

Dear Antonio190310,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Antonio190310,

Have you received your withdrawal from the casino yet?

Nothing, I haven't received the refund yet, and it's been 14 days since the 23rd and they haven't even answered me. Let's see if you can help me, please, thank you.

Thank you for your reply, Antonio190310. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I made a successful withdrawal a matter of 3 or 4 months ago by MasterCard card without any verification and now I had to make the withdrawal by transfer know since it did not appear for MasterCard cards and nothing is waiting, and the KYC verification was not requested. He still doesn't even answer me, let's go and I have accumulated my winnings without a bonus since I never activate the bonuses so there is no problem if I have winnings I await your response as soon as possible thank you

How many days did the last withdrawal take to be processed? Could you please post a screenshot of your withdrawal history here in this thread (if possible)?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Kristine, good, I already sent you what you asked for by email, thank you, I look forward to hearing from you.

Thank you very much, Antonio190310, for your cooperation. I will now transfer your complaint to my colleague Lilo (lenka.s@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Antonio190310,

My name is Lilo and I will be handling this case. I would like to request the presence of a representative from the casino in this conversation.

Dear PariPesa Casino,

Can you kindly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Sincerely,

Lilo

Hi Antonio190310,

I received information from the casino stating that you used a different payment method for withdrawal than the one you used for your deposit. As a result, your withdrawal is still pending.

Can you please attempt to withdraw using the same method you used for your deposit and inform me if your withdrawal is successful?

Lilo

Hello, very good lilo, yes I was able to withdraw the winnings with another payment method, thank you very much, you have behaved very well, you are spectacular, I advise everyone to follow this page because you are very professional, greetings!! Thank you

Dear Antonio190310,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Lilo, Casino.Guru