The player from Spain had made a successful deposit of 300 USDT via crypto, but the funds were never credited to her account. After acknowledging the issue, the casino had promised a refund minus a 10% fee, but two months later, they had not issued the refund or responded to her emails. Despite repeated attempts to contact the casino, no response was received, leading the Complaints Team to mark the complaint as 'unresolved'. The player was advised to reach out to the Curaçao Gaming Control Board for further assistance.
PariPesa Casino - Player's deposit has been confiscated.
Black points: 86
Amount: 300 ₮
PariPesa Casino
Safety Index:LowSafety Index
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4.9
PariPesa Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 week ago
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1 month ago
Translation
Hello,
I made a deposit of 300 USDT via crypto to the address they provided. The transfer was successful, but they never credited the money to my account.
After sending them numerous pieces of evidence that I had sent the deposit correctly, they agreed with me and told me they would refund it with a 10% fee they would keep for themselves. This was around September 10th.
Two months have passed, and they haven't sent anything, and now they don't even respond to my emails.
They have literally stolen a deposit of 300 USDT and refuse to return it to me.
They are complete thieves.
PS: My account is fully verified, and I have evidence of everything I've stated with emails, screenshots, etc.
Automatic translation:
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1 month ago
Hello heavylucy23,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PariPesa Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Was this your first ever deposit into the casino?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Could you please tell me since when your account has been fully verified?
Since last month
Was this your first casino deposit?
Yes. But they never put the money in my account even though the cypto transfer arrived successfully. Then I made another one by another method and they did put it in my account.
When was the last time you spoke to the casino and what was it about?
Yesterday they told me again that I have to keep waiting. We have been like this since the beginning of September, two and a half months.
Automatic translation:
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1 month ago
Hello heavylucy23,
Before we would reach out to the casino, could you please forward the payment confirmation from your wallet along with the communication between you and the casino to nikolas.b@casino.guru?
Looking forward to your response.
Regards,
Nick
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3 weeks ago
Thank you heavylucy23 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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3 weeks ago
Hello heavylucy23,
I am so sorry to hear the refund hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a PariPesa Casino representative to join this conversation and participate in resolving this complaint.
Dear PariPesa Casino,
Could you comment on this? Why haven't you paid the player the promised refund of 270$?
Thank you in advance for providing the information.
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2 weeks ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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2 weeks ago
Translation
Well, let's hope they respond as soon as possible.
Please put pressure
Automatic translation:
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1 week ago
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Gaming Control Board (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Stefan, Casino.Guru
