HomeComplaintsPariPesa Casino - Player faces delayed withdrawals.

PariPesa Casino - Player faces delayed withdrawals.

Amount: €2,300

PariPesa Casino
Safety Index:Low
Submitted: 02 Nov 2024 | Resolved : 13 Nov 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 week ago

The player from Italy experienced significant delays with multiple withdrawals from the Paripesa site, including a previously approved transfer on the 28th that remained unpaid. Despite making four withdrawals of €500 each, totaling €2,300.65, the casino claimed they were approved, but the funds had not been received. The issue was resolved as the player confirmed that all winnings had been successfully returned. The Complaints Team marked the complaint as resolved and offered further assistance if needed in the future.

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2 weeks ago
Translation

Hello, I had already written earlier about a bank transfer approved on the 28th, and now we are on November 2nd, and I still haven't been paid! I'm talking about the Paripesa site.

They gave me a ticket number, telling me to wait for the specialists who are on the case of the 300.65.

Now I've won 2,000 euros, and the same thing has happened as with the 300.65. I made 4 withdrawals of 500 each, which is the maximum. They tell me they are approved but do not give me the money. They say to wait 24 hours, and if I don't receive them, to repeat the process as I did for the 300.65...

My question is, will these total 2,300.65€ eventually reach me, or are they trying to scam me? Have you encountered any similar experiences?

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2 weeks ago

Hello andreacibrario17,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Paripesa Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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2 weeks ago
Translation

Hi, they didn't ask me for any documents if that's what you mean, I verified my email and cell phone number.

The money comes from real money and not from bonuses.

The mess of the last thing we talked about I asked him if I will ever get the money one told me your money will not be lost and the other that they have better specialists who are dealing with the case I'm talking about the 300.65 euros the others still have to open the case because 24 hours have not passed. What I ask you is if you have had similar experiences do you get a good outcome?

What should I do now?

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2 weeks ago
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I have to say that they are very helpful in chat they reassure me that I will not lose my money. I attach a chat with them is in English I hope you understand.

Thanks I'm waiting for a response on what I should do now! Because we are not talking about 10 euros but about 2300.65

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2 weeks ago
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Good morning everyone, is there any news? The 4 withdrawals of 500 euros each say via email that they have been sent but I do not see them on my account! I asked via chat they ask me about the 4 payments that I have to send the bank statement but my Intesa bank does it every 3 months.

How can I solve it? Can you intervene?

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2 weeks ago
Translation

Hello news! The 4 withdrawals have been approved the ones of 500 euros I received 4 emails saying that the transactions arrived successfully!

The problem is that I do not see the funds in my bank account. Here I have a problem because some time ago I had made a similar withdrawal but using a disposable card! Then the same day I received an email confirming the transfer but the money had not arrived, it took a good 10 days.

Now they ask me for the bank statement from the moment I requested the 2 thousand euros to their alleged arrival... what should I do, help me... if you can intervene if it was 100 euros it was an account but it is 2 thousand.

Thank you very much, I look forward to it



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1 week ago

Hello andreacibrario17,

As advise above, withdrawals may take up to 14 days.

I'm glad to hear that one payment was processed successfully. If the money is still not yet visible at your payment provider, the issue must be on their side no the casino's.

Please let me know once the remaining funds will arrive or in case of any complications.

For now I can only advise to be patient.

Regards,

Nick

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1 week ago
Translation

Ok, thank you very much I look forward to it...

In the meantime I will keep you updated every 5 days. If there are problems after the month I hope you can intervene.

Best regards...

Andrew.

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1 week ago
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Case solved I managed to get all my money back!

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1 week ago

Dear andreacibrario17, 


I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 


As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 


Best regards, 


Casino.Guru 

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