PariPesa Casino - Player faces delayed withdrawal issues.

I have been trying to withdraw my money for months. They asked for all my documents, and I submitted everything, yet they always have an excuse not to accept them. All the documents are clear and in my name. I don't know what else I can do. I need the money because my rent is overdue, and I was counting on this money.

Hello Lucas190301,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PariPesa Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been trying to verify it for about 2 months now, no documents have been accepted, they're making up various excuses not to accept it, saying that the photo isn't clear and saying that the photo is a print, I took the photo directly from my cell phone and sent it directly without any print. The last time I spoke was a week ago. I don't know what to do anymore, I'm desperate, I needed to pay the rent and I was counting on this money, until I faced this situation.

Hello Lucas190301,

Before we proceed with any further steps, could you please forward all communication between you and the casino regarding this matter to nikolas.b@casino.guru?

I look forward to your response.

Best regards,

Nick

Yes, I'll forward it to you.

Yes, I sent it to the email address you provided

Thank you Lucas190301 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Lucas190301,

My name is Romi and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear PariPesa Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Lucas190301 ,

Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint, and I’m forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.

Respectfully,

Romi