Parimatch Casino UA - The player's dissatisfied with the casino's RTP.

Good afternoon, the company is engaged in fraudulent activities, I made 45 deposits in the amount of 46,254 hryvnias hryvnias between 25.10.2022 and 07.12.2022, the game was played in 15 different slots, different providers, there were breaks of 7 days several times, the rates were constantly changing , it is simply impossible to win at this casino. In the correspondence with the managers of the company, in which they tell me that I am simply "unlucky", what kind of fool is it that a person can be unlucky for 44 days??? I demand from PariMatch LLC, license number 84, to conduct an analysis of the account number 772947576 and adjust the declared return from the site, which is 94-98%, enough to mislead people. Once again, I emphasize that it is not possible to lose continuously for 44 days.

Dear Vadgars777,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear Vadgars777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Vadgars777,

So what is the actual problem? In the first post you complained about the winning rate and now you experience withdrawal issues?

Please note that a withdrawal may take up to 14 days after the account got verified.

Dear Vadgars777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.