The player from Peru had his account blocked and faced numerous obstacles while providing verification information. Despite submitting all required documents, the casino's responses have been delayed and unhelpful for over 2 months.
They blocked my account and asked for information to verify it. When I tried to comply, I encountered many obstacles and they repeatedly asked for the same information. After I sent everything they asked for and kept insisting on having my account unblocked, they started responding that they regret the delay and that I should keep waiting. I've been sending messages to support and emails for over 2 months now trying to resolve the issue, and still, nothing has happened.
Hello fer19rd,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino PE. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Exactly it started on April 20. The last chat was yesterday and the support person asked me again for the same information, and the conversation ended. Attached image
.All the documents are already approved in my account.
Hello fer19rd,
Even if the account says verified, I would recommend to forward every single document they requested through their e-mail support. Once you did, please wait for the casino's respond and forward the e-mail to nikolas.b@casino.guru as well.