HomeComplaintsParimatch Casino PE - Player’s account verification has been delayed.

Parimatch Casino PE - Player’s account verification has been delayed.

Amount: 279 S/.

Parimatch Casino PE
Safety Index:Low
Submitted: 05 Jun 2024 | Case closed : 28 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Peru had his account blocked and faced numerous obstacles while providing verification information. Despite submitting all required documents, the casino's responses have been delayed and unhelpful for over 2 months.

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5 months ago
Translation

They blocked my account and asked for information to verify it. When I tried to comply, I encountered many obstacles and they repeatedly asked for the same information. After I sent everything they asked for and kept insisting on having my account unblocked, they started responding that they regret the delay and that I should keep waiting. I've been sending messages to support and emails for over 2 months now trying to resolve the issue, and still, nothing has happened.

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4 months ago

Hello fer19rd,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino PE. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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4 months ago
Translation

Exactly it started on April 20. The last chat was yesterday and the support person asked me again for the same information, and the conversation ended. Attached image

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All the documents are already approved in my account.

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4 months ago

Hello fer19rd,

Even if the account says verified, I would recommend to forward every single document they requested through their e-mail support. Once you did, please wait for the casino's respond and forward the e-mail to nikolas.b@casino.guru as well.

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4 months ago

Dear fer19rd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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