Parimatch Casino PE - Player’s account blocked after deposit.

Hello, my name is Cristian. Greetings to all readers at Casino Guru. I am experiencing an issue with the betting house, "Parimatch Peru." I wonder if anyone has managed to resolve a problem with this betting house before. Here is my situation:

My account was blocked on the same day it was created

I tried to deposit S/7000 in dollars, which is approximately 1850USD, but my bank didn't allow it due to security reasons. So, I thought it might work if I deposited a smaller amount. I then attempted S/4000, S/3500, and S/2500. The S/2500 transaction went through, but because I had previously tried to make deposits without success, my account was unexpectedly blocked after the S/2500 was deposited. I realized this when I attempted to play and a notification popped up stating that my account was blocked and I needed to contact customer support. I have not committed any fraudulent activity. I couldn't even play a single cent of the money that is deposited into my Parimatch account, and I can't withdraw it due to the block on my account. The customer support team has asked me for a selfie with a clear identification document and bank statement. After numerous attempts to provide this, they merely responded that they are working on it and that it has been sent to someone else for review. I believe they are lying because it shouldn't take this long to verify. I feel that this is a somewhat fraudulent casino, although I have friends who play there without any issues, which is why I don't understand. I would appreciate it if you could help me get in touch with their customer service on my behalf. I would be very grateful for any help from the Casino Guru team.

I would like to know if anyone has actually managed to resolve their issues after going through the support department at Parimatch Peru.

I am eagerly looking forward to a response. Thank you in advance.

Dear Cristian1998,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you've encountered with Parimatch Peru.

To better understand the situation and assist you effectively, could you please provide us with some additional information? Specifically, we’d like to know:

• Can you confirm the dates of your attempted deposits of S/7000, S/4000, S/3500, and S/2500?
• Did the customer support team provide any specific reasons for the block on your account, apart from requesting a selfie with a clear identification document and bank statement?
• Have you received any updates or communication from the customer support team since providing the requested documents?
• Additionally, if you have any relevant communication with Parimatch Peru, please feel free to forward it to petronela.k@casino.guru for our reference.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Cristian1998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.