Parimatch Casino IN - Player's withdrawal remains unresolved for numerous days.

Parimatch I'd - *****

Full name - Sanket *****

Withdrawal date - 27 th Dec 2023

I'm made two withdrawal request on 27/12/2023 , withdrawal successful same day but my these 2 withdrawal still not received in my bank.

Parimatch support doing froud with me,

Parimatch saying wait we will working for your withdrawals.

But already 46 days complete

10K withdrawal time - 21.35pm

7.5K withdrawal time - 19.25pm

My total amount is 17500 , withdrawal successful same day but never credited in my bank.

* My account is fully verified

* My other withdrawal credit same day but my 10000 rupees and 7500 rupees withdrawal not credited yet in my bank account.

Please help me.

I'm made two withdrawal request on 27/12/2023 , withdrawal successful same day but my these 2 withdrawal still not received in my bank.

10000 rupees and 7500 rupees

Dear sanket,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of the status of the transactions?
• Could you please forward your correspondence with the casino regarding the issue to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

*Yes made many successful withdrawal.

*Don't use any bonus or accumulated.

* I'm attach my withdrawal screenshots.

* they not responding in emails so please invite them .

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Please send the most recent attempts to contact the casino, even if the casino didn't respond. I apologize for the inconvenience.

Yes I'm attached screenshot 

They saying wait for 5 working days , but it has been 57 days complete still my withdrawals not received

Thank you very much, sanket, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear sanket,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Parimatch Casino IN representative to join this conversation.

Dear Parimatch Casino IN,

Could you please clarify, why the player hasn't received his withdrawal?

Thank you in advance,

Mirka

Thank you so much for joining my conversation.

Reply got from support team:

"As per out system the withdrawal in question, has been paid to the client in the respective account on the same day of the request. If the client has not received the withdrawal funds yet, we need the bank statement from the day of withdrawal till date for further investigation."

I'm sent many times sir ,

Why you doing froud please give my money

Dear sanket,

If you still haven't received your withdrawal, could you please send me the aforementioned bank statement from the day of withdrawal till now, so we can move further with the process?

Thank you.

Dear sanket,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.