HomeComplaintsParimatch Casino IN - Player’s withdrawal has been delayed.

Parimatch Casino IN - Player’s withdrawal has been delayed.

Amount: 87,000 INR

Parimatch Casino IN
Submitted: 30 Jul 2024 | Closed : 20 Aug 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team acknowledged the player's concern regarding the withdrawal delay, which may have been due to KYC verification or high withdrawal volumes. However, as the player did not respond to follow-up inquiries, the complaint was unable to be investigated further and was consequently rejected.

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I made my withdraw date of 23rd amount 87000 the withdral status was successbut amount not credited to my bank account

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Dear jfetjai,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Dear jfetjai,

Have you received your withdrawal from the casino yet?

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Dear jfetjai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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