The player from India attempted to withdraw winnings of 66k from Pari Match but faced declined withdrawals and blocked access. After completing additional verification, the player found their balance empty, with winnings deducted under claims of anti-cheating, which the player disputed, asserting fair betting. The Complaints Team was unable to assist as the issue pertained to sports betting activities, which fell outside their purview. The player was advised that the complaint could not be resolved due to insufficient insight into the matter.
Parimatch Casino IN - Player’s winnings have been confiscated.
Amount: 66,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Hi actually what happened was i wanted to withdraw my winnings from pari match my winnings were 66k i made a withdrawal of 41k they declined my withdrawal and kayer blocked my withdrawal then they told me to do additional verification with consist of giving selfie holding aadhar or pan card with a paper writing your name,date and for pari match referring I submitted all the documents this process went 2 days today 2nd sep my verification was successful and i went to withdraw my winnings but when i saw my balance it was empty my winnings were deducted and then i asked customer care where is my winning they told me i have done anti cheating etc. but to be honest i did nothing like that i did legit fair betting and how can they deduct my balance they don’t have any proof that i did cheating i have each and every document ready with me please help me getting my refund thanks.
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1 month ago
Hello Sarthgt2,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino IN. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
My verification was already done but idk why pari match asked me to do again a additional verification and it was my real money no bonus money money nothing was there. I spoke the customer care yesterday about refund but they were saying it is not possible now as i have done anti cheating idk how can they say this because i have no idea about this and all i did was sports betting only
thanks
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1 month ago
Hello Sarthgt2,
Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru for further review?
Did they in any way describe what kind of cheating do they accuse you of?
Please also keep in mind that if the reason of voiding your balance in any way related to your sports betting activity, we won't be able to proceed in resolving the matter as we handle only casino related issues.
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1 month ago
Hi it is about my sports betting activity only on pari match they are saying i have cheated or used alternative id to make more money on same match etc.
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1 month ago
Hello Sarthgt2,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
