Parimatch Casino IN - Player’s deposit not reflected.

I've deposited 3000 rs in parimatch account on 10/06/2024 at 3:57. I made the transaction through phone pay google UPI. The transaction was successful and the money has been deducted from my bank but declined in parimatch payment history.. it's been two but the is not reflected in parimatch wallet and not refunded to my bank account. And the support team is providing the any resolution. Tell me what should I do now, the wrost support team and betting platform I've seen.

Dear Abhishek3553,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

I've contacted to My bank. They said you've made transaction through phone pay.. the amount is already been transferred to merchant account.

Please contact to the merchant. Now tell me how to do contact with merchant... Parimatch support system is not giving any resolution. Parimatch support team making me fool.. please tell me what should I do..

Thank you for your reply, Abhishek3553. I will need more information in order to proceed with this case. Kindly provide:

• communication between you and your bank
• deposit receipt
• screenshot of the deposit history from the casino account

You can forward everything to kristina.s@casino.guru. Alternatively, you can post it here. 

Dear Abhishek3553,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.