The player from India had deposited an amount of 20,000/-, made in two transactions, which was neither credited to his playing account nor refunded. This problem persisted despite multiple follow-ups. We advised the player to contact his payment provider for investigation, as the casino could not resolve the issue directly. The player failed to respond to our messages, leading to the rejection of the complaint due to lack of communication.
Parimatch Casino IN - Player's deposit not credited in the Casino account.
Amount: 20,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Deposited two transactions each 10,000/- total 20,000/- on 31.03.24 and 11.04.24 but not credited to playing account and not refunded to my personal account even after no of follow ups
Public
Public
5 months ago
Dear veerareddyarumalla,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
