The player from India reports an unsuccessful deposit of ₹15,000 to her Parimatch account made on March 8th, 2025, where the funds were deducted from her bank account but not credited to her casino account. She has contacted customer support but remains without resolution and requests assistance in recovering her funds.
Parimatch Casino IN - Player's deposit is delayed.
Amount: 15,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
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4.3
Parimatch Casino IN has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
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Case summary
15 hours ago
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4 days ago
Subject: Complaint against Parimatch - Unsuccessful Deposit
Dear Sir,
I am writing to report an issue with my recent deposit. On 8th March 2025, I attempted to deposit ₹15,000 into my Parimatch account using UPI. Although the amount was deducted from my bank account, the deposit was unsuccessful, and the funds were not credited to my Parimatch account.
*Transaction Details:*
- UTR No: 828254485628
- Date: 8th March 2025
- Amount: ₹15,000
- Mode: UPI
- Name: Meena S.
- User ID/Player ID: 9********
I have tried to contact Parimatch's customer support, but unfortunately, the issue remains unresolved. I am requesting your assistance in resolving this matter and recovering my funds.
*Resolution Requested:*
I request that you investigate this matter and take necessary actions to resolve the issue. Specifically, I request that you help me recover the deducted amount of ₹15,000 and ensure that it is credited to my Parimatch account.
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely,
Meena S.
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3 days ago
Dear Meena1997,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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3 days ago
Sir But the parimatch support team not giving details Of Payment Provider , If I get payment provider details I get help to take resolution from my end , the time out happen from the end of payment provider and my money is deducted from my bank
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22 hours ago
I have contact the bank but bank is not providing payment provider information they saying its UPI payment and update from your side ?? Pls I have a single hope that is you
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