Parimatch Casino IN - Player’s deposit has not been processed.

Dear Seetaop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Do I understand correctly that you have made successful deposits to this casino before?
• Have you contacted your bank/payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear Seetaop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

How can I contact payment provider ?

Parimatch casino will have to investigate this they will have to contact their providers for this

I have mail them many times but didn't get any reply from their team till.now

Give me details of payment provider like telegram username mail id of them ?

How can I have their contact details?

U have sense or not of this ?

Parimatch didn't given a proper reply of this

I have already escalate a complaint of this but After successfully completed complaint and find my deposit but didn't credited my amount in my account

Thank you for your reply, Seetaop. Please note that you can use Google to find contact information for your payment provider.

On Google their is no information about payment provider

Am I mad that I have complaint here ?

Why r u not contact parimatch and take answer of my deposit status?

Why r u not understand this that payment provider onboard on parimatch casino casino by parimatch casino not me.

User will do transaction by payment merchants.

If any payment transaction is failed or money deducted from user's bank account parimatch casino have to contact payment provider which they on board.

I m already complaint about this in parimatch it's completely successfully but didn't credited my amount in my account.

Why r u not take reply from parimatch

How can I contact payment provider ?

There is no information written about payment provider on payment page.

I have no information about the payment provider how can I contact him ?

Can u ask the parimatch casino about payment provider contact number ya anything else and give me so that I do contact him for my refund or confirmation of my transaction.

Give me payment provider manager information like mail support or any thinh elaso for contact him

I will do contact

Why is parimatch casino not contact the payment provider for confirmation of my deposit

Payment provider onboarding by parimatch casino not me

There are thousands of banks and payment providers worldwide. You are the one using the payment provider or bank services to transfer funds, so I don't understand why you believe I should do the research and give you the contact information for the payment provider. Please contact your bank to start investigating lost funds. I cannot do this for you. If you fail to do so, I am afraid we won't be able to proceed further with this case. Thank you for your understanding.

Dear Seetaop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.