The player from India had deposited 2000 rupees on June 10th, but the money was not credited to their account. Despite emailing the casino, he had not received a satisfactory response. We had advised the player to contact his payment provider for further investigation. The player later confirmed that the money was credited to his account. The complaint was marked as resolved.
Parimatch Casino IN - Player's deposit has not been credited.
Amount: 2,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
On 10th June I have deposited 2000 rupees but, the money isn't credited to my account till now. I have mailed them no one is responding well.
Public
Public
4 months ago
Dear Ranjitanu8888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
4 months ago
Dear Ranjitanu8888,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
