Parimatch Casino IN - Player’s deposit delayed.

I have deposited 300000INR on 22nd may ..Until today i have dropped 1000’s of emails but still my amount not credited ,i have provided up to date bank statement along with official letterhead from my bank

Dear chethangoutham56,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

My payment provider investigated and provided a official letterhead

Thank you for your reply, chethangoutham56. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Was this your first deposit in this casino?
• Could you please post a screenshot of your deposit receipt here in this thread?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance.

I have an old customer,i have done lot of deposits…

i attached a screenshot of deposit

I contacted casion 1000 times

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Here is the conversation,They are just telling we are working on it

If you need any other documents,just ask all at once ,i cant wait years for your useless reply

Thank you very much, chethangoutham56, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Mr brainslav , i have provided every document,Now without any drama invite parimatch to conversation and give them a minimal timeline to reply

Hello, chethangoutham56,

From now on, I will assist you with the matter. I will contact the casino and try my best to resolve the issue as soon as possible. Please note it is definitely not because you asked for it, but rather because my colleague Kristina considered it relevant, and the timer will be set up as standard. In addition, she requested all the necessary at once, it was you who did not provide it at once... If you consider our replies or procedure "useless", we do not force you to have a complaint here. Feel free to let me know, and I can close the complaint anytime.

Thank you for understanding.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Parimatch Casino IN team,

Could you please look into the player's issue and provide us with the results of your investigation? What happened with the "lost" deposit? Should it be refunded to the user's payment method or credited to his casino account balance?

Its parimatch casino you idiot,Third class resolver authority

You bloody branislav ,invite parimatch to discussion you idiot,You have invited Mr bet casino,,,,Third class idiot

Corrected. I am sorry for having many open complaints submitted by other players having problems with online casinos. A mistake may happen. However, although I know it probably causes problems for you, it was enough to notify me about it in a normal and polite way.

As I mentioned, if you do not like our procedures or consider them "useless", just let me know, and I will close the complaint as soon as possible.

The system automatically sends notifications to the casino representatives' accounts assigned to the casino, which means the notification was sent to the correct casino representatives via email. There was only a mistake in my post, and Mr Bet Casino was not invited to the thread... In addition, we are not an authority...

So, to be honest, I think I am not the one here who fits your description above...

Since the correct casino was invited to the thread, this is the first and last warning for you, chethangoutham56 - please calm down and watch your language. Otherwise, the complaint will be closed/rejected for different reasons.

Thank you for your patience and understanding.

Let's wait for the casino's response and details.

Just invite parimatch,how irresponsible you are…if its useless then close the website…i said you are useless not website

Thank you for your last post, chethangoutham56, and this opportunity. Since I am a complaint resolver, I am a part of this Resolution Centre.

If it is not very difficult for you, please read my previous posts carefully once again. The timer was set up for the correct casino yesterday, and we were waiting for its response and clarification... You should have only waited for the casino's response.

I am closing the complaint in accordance with the information in my previous post. You were warned.

I recommend you turn to the authority the casino is regulated by and submit a complaint to them directly.

Good luck in resolving your issue with first-class resolvers and responsible people somewhere else.