Parimatch Casino IN - Player experiences deposit issue.

Dear Aditya829,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Mam i have contacted the bank they have said that, money is sent from our side, and i am daily contacting customer care they just fool and mam iam i. Hospital and a single peeny is very helpful to me , Plzz help me and its not my first transaction

Thank you very much for your reply, Aditya829. Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here.

Also, please post a screenshot of your deposit/cashier history here (or forward it to me). You should be able to find this in your casino account. Thank you in advance.

Dear Aditya829,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sure mam i am postings it

I received your email, but unfortunately the screenshots are of such a low resolution that I am unable to read them. Could you please resend everything in better quality?

I've got it done

I have not received any new emails from you.

I have sent again mam please check

Please note that you are sending the same screenshot over and over again. I asked you to send me the communication between you and the payment provider.

Dear Aditya829,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.