The player from India had been struggling for over ten days to get a refund of 1000 rs after the payment was deducted from his account but declined by the casino. Despite multiple requests to customer service, his queries were always forwarded to the transaction department. We requested the player to provide communication with the payment provider and a clear screenshot of his deposit history. The player failed to provide the requested information within the given time frame. Therefore, the complaint was rejected due to a lack of necessary documentation for further investigation.
Parimatch Casino IN - Player experiences deposit issue.
Amount: 1,000 INR
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Parimatch Casino IN has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Dear Aditya829,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Kristina
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7 months ago
Mam i have contacted the bank they have said that, money is sent from our side, and i am daily contacting customer care they just fool and mam iam i. Hospital and a single peeny is very helpful to me , Plzz help me and its not my first transaction
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7 months ago
Thank you very much for your reply, Aditya829. Could you please forward all the relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here.
Also, please post a screenshot of your deposit/cashier history here (or forward it to me). You should be able to find this in your casino account. Thank you in advance.
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7 months ago
Dear Aditya829,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
I received your email, but unfortunately the screenshots are of such a low resolution that I am unable to read them. Could you please resend everything in better quality?
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6 months ago
Please note that you are sending the same screenshot over and over again. I asked you to send me the communication between you and the payment provider.
