The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Unfortunately, the player lost his winnings, therefore we were forced to reject this complaint.
i made imps withdrawal that time duration was 72 hours long now folur days still didnt get it.this is second time late withdrawal please take some strict action this is not fair people need money on time i have to pay emi and i havr no money.please talk to the casino.
Thank you for your reply, salmansurat62. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Please, let me know if there is anything else we could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
Please note that we will get to your other complaint as soon as possible. Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.