Parimatch Casino IN - Player claims that payment has been delayed.

i made imps withdrawal that time duration was 72 hours long now folur days still didnt get it.this is second time late withdrawal please take some strict action this is not fair people need money on time i have to pay emi and i havr no money.please talk to the casino.

Dear salmansurat62,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear salmansurat62,

Have you received your withdrawal from the casino yet?

No I didn't received they failed withdrawal and I lost money

Thank you for your reply, salmansurat62. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.

Nobody is replying on my other complaint about casino days

Please note that we will get to your other complaint as soon as possible. Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.