The player from Brazil had reported an issue with an online casino, expressing his inability to permanently close his account due to a personal struggle with gambling addiction. The Complaints Team had advised him to follow the casino's self-exclusion process and submit the necessary documents for account verification. Later, the player had informed that his account was closed. However, no further communication was received from the player, leading us to consider the case rejected.
Parimatch Casino BR - Player struggling to close a casino account due to addiction.
Amount: ??
Parimatch Casino BR
Safety Index:Below averageSafety Index
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5.1
Parimatch Casino BR has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I am trying to permanently close my casino account so that I can no longer access it because I am addicted to gambling and it is harming me. I urgently request that my account be closed. I am unable to definitively close it via chat or Gmail.
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1 year ago
Dear felipecerniftcu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:
"Our customers have a self-excluding option.
Please write to customer support to block@megapari.com and also use the Self-restriction option if necessary.
We provide assistance to players with potential gambling problems which is readily available, systematically provided and logged. We monitor all requests.
MegaPari offers a self-restricting option which allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after it has been fully verified. Be kindly advised that a photo of your ID/Passport must be attached to your application to self-restrict. If you activate this feature you will be unable to gamble at MegaPari."
Have you followed these steps suggested by the casino? Could you please forward your self-exclusion request to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear felipecerniftcu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
My account on the platform has been closed
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1 year ago
Thank you for your reply, felipecerniftcu. Does this mean that we can consider this case resolved?
