The player from India has been waiting for his withdrawal since March. The casino responded to say that the payment had been made, and requested the player speak to their bank. The player provided a bank statement showing that they had not received the payment. The casino requested further proof be obtained from the player's bank, and so eventually a new statement was sent to them. Upon receiving this, the casino re-enquired with the payment provider and it was determined that the payment had been unsuccessful, so the amount was credited back to the player's account. A new withdrawal was processed, the player received their payment and the issue was resolved.