Parimatch Casino BR - Player's withdrawal has been delayed.

The value is insignificant, but it is MINE.

Parimatch has been giving me stress for weeks. First it was with the verification of the account and now the survey that they record in the history, but do not send to Vcr credits.

I did the math at the house to have fun, I tried to make the first withdrawal to find out if they paid, but it was the biggest disappointment. On the website they inform that this type of withdrawal is INSTANT. Then they told me it would last 24 hours. Then they said they are having technical problems, and now they have removed the support CHAT from the website and they do not answer me by email.

The value is insignificant, but the minimum that a place like this should honor is the customer's payment.

Dear Arthur,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino and when did you request for it?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

Dear Arthur,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

Best regards

We are now rejecting the complaint because the player did not respond to us.