The player from Brazil had deposited 30,000R$ in PARIMATCH, made a profit of R$17,067 but only received back his initial deposit. The site had cited 'unfair play' as the reason for deducting his winnings. The player had confirmed his account was fully verified and he had not used any bonuses. His primary activity had been sports betting. Despite our intervention, we had been unable to assist further due to the nature of the issue being related to sports betting, which was outside our area of expertise. The complaint was subsequently rejected.
Parimatch Casino BR - Player's winnings have been confiscated.
Amount: 17,067 R$
Parimatch Casino BR
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Parimatch Casino BR has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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6 months ago
Translation
Good day, I created my account with PARIMATCH and deposited 30000R$. I placed bets and managed to profit R$17067, however, the site made a "deduction", removing my profits and only returning my deposit. They claim that I did not engage in "fair play", even though I have used various betting sites and have never encountered this problem. Currently, I am experiencing financial hardship and this money is extremely important to me.
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6 months ago
Hello yurioiticica10,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Parimatch Casino BR. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
Hello, it was fully verified, I was even able to withdraw R$500 for the first time. I sent photos, proof of deposit, bank statements, including a photo showing my face next to a piece of paper with what PARIMATCH asked for, for verification. As for the amounts, I deposited the entire amount from my pocket, without bonuses. I didn't activate any bonuses on the account and all the money I made was real. I really hope to get these R$17067 back, as I am experiencing financial needs. The account has been verified since September last year and since then I have not been able to withdraw my profit, they only allowed me to withdraw what I deposited. I tried to talk to them about 3 days ago, but they said they wouldn't return it and they even removed me from the chat when I tried to argue. I bet on sports betting, I don't bet on casinos or slots. My last contact with them was an attempt to get my R$17067 back. Thank you in advance.
Edited
Automatic translation:
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6 months ago
Hello yurioiticica10,
Can you please advise if you did play sports betting or casino games?
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6 months ago
Translation
Yes, my full focus is sports betting. Casinos, I joked, used minimum amounts, just for fun without compromising my budget.
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6 months ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
