Parimatch Casino BR - Player's winnings confiscated after verification.

Fraudulent house, I signed up and validated my account with my driver's license, then after a while of betting and winning, they requested another additional verification. I spent a week sending documents and after several days they decided to accept the documents. However, here's the issue, after the verification was approved once again, they simply zeroed my balance, stealing from me. I have all the emails and evidence that I did everything correctly to sue the house. Terrible experience, they dishonestly took 1,926 reais from me.

Dear robertorf7filho,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino BR.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning Tomás, I entered the Parimatch house at the beginning of February this year, I was very diligent, always betting correctly, I did the initial check by sending a selfie, driver's license was all correct and they approved, then I placed bets on the sports tab, that is, on football in basketball, anyway, when I started to be profitable, I deposited and withdrawn frequently the house simply asked for an additional verification, I was fine, I spent a week sending bank statements and selfies and when a week passed when I sent the correct document they accepted it and When I went to see my balance was gone. I started doing the additional verification process on 03/21 and concluded on 03/29 with the house specification in green, "Resolved" and my balance simply disappeared.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

In this response from Parimatch you can clearly see, I completed all the verification, sent everything and then they simply reset my entire balance, everything I deposited, everything I won betting, everything.

I will send you Tomás by email all email exchanges with the house.

If your gaming activity consisted of sports-betting activity predominantly and the casino accused you of suspicious activity as outlined in rules 79.4., we, unfortunately, are unable to help.

Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think your complaint is unjustified, we couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Of course, you can send it to me, I know what I'm going through due to this fraudulent house.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.