The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
Parimatch Casino BR - Player’s deposit has never been credited into his account.
Amount: €80
Parimatch Casino BR
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Parimatch Casino BR has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I deposited €80 with Skrill on 7/30/22 and the amount was never credited to my casino account. In the chat I am always told there is a problem with a third party. But no details are given about it.
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2 years ago
Dear woland19631,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since it seems that you’ve already done that, would you be so kind as to forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Moreover, please, forward me a screenshot of your deposit/cashier history from the casino account.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello, so far I have only communicated with the live chat. They have just informed me that there are supposedly problems with the third-party provider. I should be patient and they will write me if there is something new.
VG
wolfgang
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2 years ago
Translation
The money was credited to my account today.
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2 years ago
Awesome news, woland19631. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
