The player from Ukraine is highly dissatisfied with a promotional offer. We rejected the complaint because the player didn't respond to our messages and questions.
Parimatch Casino BR - Player complains that he didn’t receive cashback bonus.
Amount: $400
Parimatch Casino BR
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Parimatch Casino BR has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I activated a cashback promotion over the weekend, which the casino canceled and replaced with another. without my knowledge.
Automatic translation:
Public
Public
3 years ago
Dear Andriy575,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
