Paradise Play Casino - Player seeks deposit refund from unlicensed casino.

I deposited 500 euro just to find out that they dont have a licence in The Netherlands.

I want my deposits back.

Hello Dinnrg1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Paradise Play Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you claim any bonus? Did you play with your deposit or it is just standing there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No my account is not verified.

I claimed the welcome bonus and played with the money.

I spoke today and would get a email back but i am still waiting for a email.

Hello Dinnrg1,

As you have played with the balance, you are not eligible for any refund. If you would have contact the casino right away it would be a different case but you can't just lose the balance and request a refund.

Is there anything else we could assist you with? If not, we will be closing the complaint.

Dear Dinnrg1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.