HomeComplaintsParadise Casino - Casino website doesn’t load properly.

Paradise Casino - Casino website doesn’t load properly.

Amount: €15

Paradise Casino
Safety Index:Above average
Submitted: 25 Jun 2021 | Case closed : 14 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Portugal is inquiring about casino website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Good afternoon

I would like you to clarify why I cannot enter your casino. I have a €15 saved error balance that I would like to use but the message I get is always the same "Cannot access this site

www.paradisecasino.com refused to connect."

Compliments

Dulce S***

Edited by a Casino Guru admin
Automatic translation:
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2 years ago

Dear Dulce,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with the Portuguese VPN (Virtual Private Network) and didn’t experience the same difficulties.

Since you have filed this complaint more than a day ago, could you please advise if the issue is persisting? Additionally, please forward any relevant screenshots. This issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Waiting for approval
Waiting for approval
2 years ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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2 years ago

Could you please advise if you’re experiencing difficulties accessing your account or the entire website seems to be offline? Please forward any relevant screenshots to petronela.k@casino.guru. Thank you very much in advance.

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2 years ago

Dear Dulce,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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