Paradise 8 Casino - Player is disatisfied with overall experience.

False advertisement for withdrawal, payout process and Oliver King does not receive emails or chooses not to respond, communicate and resolve in a timely manner. This is the worse online Casino from the winnings not being applied to account, customer care reps lies, do not read emails, lack of concern, fake names, contradicting information, lack of knowledge, delayed payout and the payout is Bitcoin!! Sanity is priceless, stress is evil and keeping up with these folks, waiting for a real helpful response, payout delays 9+ business days and counting, Ian and Nash will block your emails to manager@paradise8casino.com totally contradicting Oliver King's message and providing his contact email. Take your Bitcoin and go to any other casino not affiliated with Paradise 8 and any other Rival based casino. It's like a video game where computer machines and players go straight rogue. Then play clueless and excuses with lies mixed.

Dear ShadyPlaces,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Also, could you please clarify when exactly you requested the withdrawal? Do I understand correctly that it was on the 27th of January?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina!! Yes for successful withdrawal at a different casino and yes for receiving verification confirmation. I'll send you the emails now as they are also attached to the email I sent to Oliver King this morning. Oliver did receive my email, so it says his name but who really knows and stated I will have my winnings within 24hours. Emailing you now. Thank you so much for your help and prompt publishing of this!!

Thank you very much ShadyPlaces for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ShadyPlaces,

I looked at your complaint and will do my best to help you. I would like to invite Paradise 8 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi,

The withdrawal has been paid according to my records and as promised within 24 hours of my email to the customer yesterday.

I have also communicated with her through a third-party site.

Please note that as Casino Host, I'm not available 24/7 to reply to emails but I certainly do my best to reply in a timely manner.

I hope you enjoy your winnings, congratulations.

Oliver King

Casino Host

Dear ShadyPlaces,

did you receive your winnings, please?

Hi Vilian- I can confirm my winnings have been paid. I'm appreciative and also relieved this situation is now closed. Kudos to you and Kristina for your help in resolving this. Kudos to Oliver for keeping his word and payout. Thanks!

Dear ShadyPlaces,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru