Pame Stoixima Casino - Player's account is blocked and withdrawal is delayed.

Since the 26th of February, I was asked to verify my card on the website pamestoixima.gr because my account was blocked WITHOUT any reason. On the 29th of February, I sent ALL the required legal documents requested. As of today, the 20th of MARCH, I STILL have not received a clear response from them. I call and use live chat every day, only to be continually ridiculed and told to wait. There is €930 in my account, which I have not been able to withdraw since February 25. This has caused me a significant problem. They constantly tell me to wait, day in and day out. What LEGITIMATE COMPANY treats its customers this way? It's like they're mocking me to my face in my daily communications with them. It's simply shameful. I feel like they're eventually going to steal my money. Below, I am providing an example of the many unanswered emails sent to them by my lawyer.

Dear SickJacken1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. It should take a few working days to complete this thorough process, not a month.

Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have sent a responsible statement that I am the only one using the account, proof of phone number, ID and card that I make the deposits with. The issue is that they do NOT answer and they are making fun of me.

Thank you very much for your reply, SickJacken1. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Additionally, I would like to kindly ask you to respond either in English or in Greek using the Greek alphabet. Google Translate cannot translate Greeklish. Thank you in advance.

Dear SickJacken1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.