The player from Quebec had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. The Complaints Team had advised her that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. They had suggested she wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the issue had been resolved successfully, and the player confirmed receipt of her winnings. The complaint was subsequently marked as 'resolved' by the Complaints Team.
PalmSlots Casino - Player’s winnings haven’t been received yet.
Amount: Can$1,000
PalmSlots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
I have been waiting for a payout confirmation for over a week, the request has been "pending" since then.
I keep getting put off and told in the live chat that my transaction will be handled as quickly as possible.
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5 months ago
Dear mjobee24,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Dear mjobee24,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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