The player from Portugal has been attempting to cancel their casino account for a week through email but has received no response, despite chat support stating that this process must be handled via email. The player is trying to disconnect from the site due to a gambling addiction and continues to receive advertisements.
PalmSlots Casino - Player's account cancellation request is delayed.
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PalmSlots Casino
Safety Index:Below averageSafety Index
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5.3
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Case opened
Current status
Waiting for Casino Guru to reply
4d 8h 48m 20s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Good evening, I've been sending emails for a week to cancel my account, and there is simply no response, and my account has not been canceled. The chat support says it must be done by email. I am someone trying to sever ties with these sites due to a gambling addiction, and they are not canceling my account and continue to send advertisements.
Automatic translation:
Public
Public
3 days ago
Hello carla371990,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?
Please, let me explain you what the difference between closing the account and self-exclusion is:
Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.
Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).
Thank you very much in advance for your reply.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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